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What a dispatch visit is made of.

Every dispatch bill is built the same way, from the urgency you pick and the time on site. The exact price for your site shows on the request form before you send it, and the approve pop-up uses the same rule — so there's nothing to reconcile later.

Example · Payments · your company
Outstanding3 invoices
OverdueNone
Dispatch visits used4 of 6
Invoice · Store 112 · Electrical
Service call—
Travel—
Approved extra time · 30 min—
HST 13% (ON)—
Paid by card on filePaid

The bill

Line by line

Amounts are on the request form, signed in. Dollar figures aren't published on this site.

1. The urgency sets the price level and the clock
2. After hours

A visit expected outside the location's working hours (set on each site) is billed at Critical rates. The form tells you before you send.

3. Time on site

The first hour is part of the service call. Time past it is billed only if you approved it — the technician asks before the planned hour ends — in 15-minute steps at the level's hourly rate.

A dispatch invoice Structure

Service call (includes the first hour)at the level
Travelonce per visit
Approved extra time15-min steps
GST/HSTthe job's province
Total, in CADshown on the request form

A visit included in your plan isn't invoiced. Return visits aren't billed. A visit that couldn't be finished for a reason on your side — no access, a part missing — is billed. Cancelling after the technician says they're on the way costs the travel fee plus tax; before that it's free.