Terms of Service

Last updated October 6, 2026 · Version 2026-10-06.2

These terms are an agreement between you and [PeerToSite LEGAL NAME] ("PeerToSite", "we") for the use of the PeerToSite platform. If you use PeerToSite for a business — as a company or as a contractor firm — you agree to them on that business's behalf and confirm you're allowed to. By creating an account, or by ticking the box when asked, you agree to these terms and confirm you've read our Privacy Policy.

1. What PeerToSite does
2. Accounts
3. Services, fees and taxes
4. If you're a company
5. If you're a contractor
6. Dispatch
7. Acceptable use
8. Your content and ratings
9. Records
10. Disclaimers and liability
11. Suspension and closing
12. Changes
13. Governing law

1. What PeerToSite does

PeerToSite is a platform that connects businesses that need field-service work done ("companies") with independent contractors and contractor firms ("contractors") who do it. PeerToSite offers two services to companies:

• Opportunities — a company posts work, contractors bid, and the company chooses whom to award it to.
• Dispatch — a company requests a job at a set price, and PeerToSite offers it to qualified firms; the first to accept carries it out.

PeerToSite provides the platform. PeerToSite doesn't perform the field work itself, and contractors aren't PeerToSite's employees or agents.

2. Accounts

• You must be at least 18 and give accurate, current information, and keep it up to date.
• Each account is for one person. Don't share your sign-in. Keep your password secret and tell us at once if you think someone else has used your account.
• You're responsible for what happens under your account. A company or firm is responsible for the people it adds and the roles it gives them.

3. Services, fees and taxes

• Companies subscribe monthly to Opportunities, Dispatch or both. Fees are those in your quote or order with PeerToSite. Dispatch jobs are charged per job at the price shown before you send the request.
• A Company Manager can add or stop a service at any time in Settings; changes take effect immediately.
• Prices are in Canadian dollars and don't include applicable taxes (GST/HST/QST), which are added.
• Joining PeerToSite as a contractor is free. A firm's pay for Dispatch jobs is agreed between the firm and PeerToSite.

4. If you're a company

• Describe work accurately: the scope, site, timing, and the sign-on and sign-off criteria.
• Give contractors safe, timely access to the site and the information they need, and tell them of any hazards.
• Review sign-offs promptly and in good faith, and pay for work done as agreed.
• If you connect your own system to PeerToSite — an API key, a webhook, or a ready-made connection PeerToSite offers — you choose that system and you are responsible for it: where it stores the information PeerToSite sends it (which may be outside Canada), how that information is protected, how long it is kept, who can see it, and for anything done on PeerToSite with your keys. Keep your keys and secrets safe and revoke any that may have been exposed. PeerToSite is not responsible for your systems or the providers that run them.
• You choose whom to award Opportunities work to. Qualification checks on PeerToSite help, but don't replace your own judgement about who is suitable for your site.

5. If you're a contractor

• You're an independent business, not an employee of PeerToSite or of the companies you work for. You're responsible for your own taxes, insurance, licences, permits, tools and workers.
• Keep the qualification documents you upload — such as insurance and licences — true, current and valid.
• Do the work safely, competently and to the standards and laws that apply, including workplace health and safety rules.
• Record check-in, check-out and sign-offs truthfully. Bill only for work actually done.
• A firm is responsible for its technicians' work and conduct.

6. Dispatch

• The company sees the price before sending a request. Time on site is from check-in to sign-off; the first hour is included in the service call. Every visit is planned as one hour: time after it is billed, in 15-minute steps, only if a Company Manager or the person who requested the job approved it on PeerToSite before the planned end. Time that wasn't approved is not billed to the company and not paid to the firm.
• A company may cancel a request until the technician checks in. Once the technician has told PeerToSite they are on the way, cancelling is charged the request's travel fee plus applicable taxes, and the firm is paid its travel fee.
• After a dispatch sign-off the company has 30 minutes to approve it or send it back. With no answer it is approved automatically and billed. A further visit is then a new, billable request, unless the company contests the automatic approval within 2 business days and PeerToSite agrees the work was not done, in which case the firm returns at no charge.
• If a visit can't resolve the problem, the technician reports why. Where the cause is on the company's side (for example no access, a missing or wrong part, or a site that isn't ready), that visit is billed and the visit that resolves it is billed as a new visit. Where it is on the contractor's side, that visit is not billed or paid. The company may confirm or contest the reported cause; PeerToSite decides if it is contested or not answered within one business day.
• A firm whose technician checks in more than 15 minutes after the promised time may lose its travel fee for that job. A firm whose technician does not arrive (60 minutes after the promised time for Priority, 2 hours for Standard) loses the job and may be charged its service-call rate for it; the company is not charged for that visit. PeerToSite proposes each fee, the firm may explain within one business day, and PeerToSite confirms or waives it.
• An offer can be accepted or declined, and expires if not answered in time. The first firm to accept gets the job.
• The Standard and Priority arrival times are targets, not guarantees, unless agreed otherwise in writing.
• If no firm accepts a job, PeerToSite staff will try to arrange it. If it can't be arranged, the request is closed without charge.

7. Acceptable use

Don't:

• break the law, or use PeerToSite to harass, discriminate against or endanger anyone;
• post false, misleading or someone else's information, or upload anything you don't have the right to share;
• try to get into accounts, data or parts of PeerToSite you aren't allowed to, or get around its security;
• copy or collect information from PeerToSite with automated tools, except through the PeerToSite API as documented;
• interfere with PeerToSite's operation, or upload viruses or harmful code.

8. Your content and ratings

• You keep ownership of what you upload or write. You let PeerToSite store, display and process it to run the platform for you and the people you work with.
• Ratings must be honest and about the work. We may remove ratings or content that break these terms.
• PeerToSite's software, design and brand belong to PeerToSite.

9. Records

PeerToSite keeps an audit record of important actions (for example awards, check-ins, sign-offs and approvals). You agree these records can be used as evidence of what happened on the platform. We handle personal information as described in the Privacy Policy.

10. Disclaimers and liability

• We work to keep PeerToSite available and accurate, but it's provided "as is". We don't promise it will always be available or error-free.
• PeerToSite isn't responsible for the quality, safety or legality of the work contractors do, or for what companies or contractors say or do. Disputes about the work are between the company and the contractor, though we may help.
• To the extent the law allows, PeerToSite isn't liable for indirect or consequential losses, such as lost profits or data, and PeerToSite's total liability to you is limited to the fees you paid PeerToSite in the 12 months before the claim.
• You agree to cover PeerToSite's losses from claims caused by your breach of these terms or by your work.
• Nothing in these terms limits rights you have that the law doesn't allow to be limited.

11. Suspension and closing

• You can stop using PeerToSite and ask to close your account at any time.
• We may suspend or close an account that breaks these terms, puts others at risk, or where the law requires, and will tell you why unless we're not allowed to.
• Some records are kept after closing for the periods in the Privacy Policy. Amounts owed before closing are still owed.

12. Changes

We may update these terms. When we make a change that matters, we update the version above and ask you to agree again the next time you sign in. If you don't agree, you can close your account.

13. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction, subject to any consumer protection law that gives you the right to go to court elsewhere. If part of these terms can't be enforced, the rest still applies.

Questions? Write to our Privacy Officer at [PRIVACY EMAIL], or see the Privacy Policy.