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From request to paid invoice, in one place.

Here is exactly what happens when a company sends a dispatch request — and what each side sees.

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Example · New dispatch request
Location
Store 112 — Maple Retail, OakvilleON
Urgency
Critical · 15 min answer / 4 h on siteCritical
High · 30 min / 8 hPriority
Medium · 4 h / 2 business daysStandard
Price before you send
Service call + travel + first hourStandard price
After hours? Billed at Critical — said here first.

The four steps

What happens, in order

  1. 1

    Request

    Pick the site, the trade and the urgency. The price is shown before you send.

  2. 2

    Offer

    The best-ranked firms that cover the site's area get it. First to accept wins; staff cover the rest.

  3. 3

    Visit

    Check-in, chat, photos and sign-off items — live on Manage visit.

  4. 4

    Approve

    Review for 30 minutes, then one invoice from PeerToSite with GST/HST.

Step 1

1 · The request

Choose a location you've saved, the category and item, and the urgency. The arrive-by time and the standard price are worked out and shown before you send. Attach photos or documents, or link the site's own documentation.

  • Critical 15 min / 4 h · High 30 min / 8 h · Medium 4 h / 2 business days · Low 1 business day / 5 business days
  • A visit outside the site's working hours is billed at Critical — said on the form
  • Replacement parts: on site or shipped, with tracking
Example · New dispatch request
Location
Store 112 — Maple Retail, OakvilleON
Urgency
Critical · 15 min answer / 4 h on siteCritical
High · 30 min / 8 hPriority
Medium · 4 h / 2 business daysStandard
Price before you send
Service call + travel + first hourStandard price
After hours? Billed at Critical — said here first.

Step 2

2 · The offer

The request goes to the eligible firms in waves of 20, best-ranked first. A firm's owner or office accepts and names the technician and the expected arrival. If nobody takes it, PeerToSite staff handle it by hand.

  • Firms see the company and the city; the address once they accept
  • A preferred technician's firm gets the first look
  • Offers expire on a clock — no request sits unanswered
Example · Offers · 20 firms, best-ranked first
Northline ElectricalAccepted · 4 min
Technician Jordan T. · arriving 11:30 ETOn time
Bayview ServicesOffer expired
Harbour ElectricDeclined

Step 3

3 · The visit

The technician checks in on site and ticks your arrival items. You see the time on site, chat, photos and sign-off items live. If something can't be completed, the reason and what happened come to you.

  • "I'm on my way" tells you before the knock
  • More time is asked for 15 minutes before the hour is up — you approve or decline
  • Couldn't resolve it? A second visit opens, and who pays depends on why
Example · Manage visit · Store 112
On site now · 22 minChecked in
Sign-off items
Breaker panel labelledDone · photo
Emergency lighting testedDone · photo
Replace exit signCan't complete — part missing
Chat
Jordan T. · 10:41Exit sign needs a 12 V unit — I've marked it.

Step 4

4 · The approval and the invoice

After the sign-off you have 30 minutes to approve or send it back. With no answer it approves itself — unless items were marked "can't complete", which only you can confirm. Then one invoice from PeerToSite, with GST/HST.

  • Dispute a visit and the invoice waits
  • Review the firm once the job is approved — double-blind, public
  • The firm is paid its own price at approval
Example · Payments · Maple Retail
Outstanding3 invoices
OverdueNone
Dispatch visits used4 of 6
Invoice · Store 112 · Electrical
Service call—
Travel—
Approved extra time · 30 min—
HST 13% (ON)—
Paid by card on filePaid

Questions

Things people ask

Who do I pay?

PeerToSite invoices the company for dispatch and opportunity jobs and pays each firm its own price. One invoice, one payment method, GST/HST on it.

What if no firm accepts?

Staff at PeerToSite handle it by hand — the request never sits unanswered. The company sees "Pending confirmation from technician" in the meantime.

Can I talk to the technician?

Yes, in the job chat. Phone numbers and emails stay off the platform; a message that looks like one is sent but flagged.

What does the technician see about us?

The site address and store once the firm accepts, the documentation you attach, and your arrival and sign-off items. Never your price.

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A walkthrough with a real request.

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