Something stopped working. Today.
A dispatch request at the urgency the problem deserves, offered to the best-ranked firms that cover the site's area, with the price known before you send.
Location
Urgency
Price before you send
How PeerToSite runs it
Break-fix on PeerToSite
Urgency sets the clock
Critical 15 min / 4 h, High 30 min / 8 h, Medium 4 h / 2 business days, Low 1 business day / 5 business days.
Offered, not assigned
Twenty firms at a time, best-ranked first. First to accept names the technician and the arrival.
Standard price
Service call, travel, first hour at the level you picked; after hours at Critical.
See itSecond visits
When it can't be fixed in one visit
The technician presses "Couldn't resolve it" with the reason. Part missing, no access, site not ready — you confirm and the visit is billed; tools or time on the contractor's side — not billed or paid. Either way a second visit opens.
- Return visits aren't billed
- Replacement parts can be tracked on the request
- Follow-up visits start a new request
Sign-off items
Chat
Questions
Things people ask
Can I pick the technician?
You can prefer one — their firm gets the first look. The firm names who comes.
What if it's after hours?
A visit expected outside the site's working hours is billed at Critical rates, and the form says so before you send.
Want to see it with your sites?
A 20-minute walkthrough with a real request.