Every visit, live.
Check-in, chat, photos, sign-off items and your approval — on one page, for dispatch and project jobs alike. The technician sees the same steps in their own order of work.
Sign-off items
Chat
What's in it
Manage visit, in detail
Check-in
The technician checks in on site and ticks your arrival items. You can confirm the check-in, never change its time — it sets the bill.
Chat without numbers
Message the technician for the whole visit. Files allowed. Phone numbers and emails stay off the platform.
Sign-off items
Your company's checklist, with required photos. Each item is done or marked "can't complete" with a reason only you can confirm.
30-minute review
Approve, send it back, or open a dispute. With no answer a dispatch sign-off approves itself — unless items are unconfirmed.
Documents
On dispatch jobs, add files during the visit; the technician and firm office are told. Removed files leave the listing but keep their record.
Feedback
A public, double-blind review once the work is approved. Both sides' reviews show together — or after 14 days.
Disputes and returns
When something's wrong
Inside the review window, send it back and the technician fixes it now. After it, request a return visit (not billed) or open a dispute — the invoice waits, and if the two of you can't settle it within a business day, PeerToSite staff decide.
- Sign-off decisions are append-only — the newest counts
- Contest an automatic approval for 2 business days
- Follow-up visits start a new, billable request
Sign-off items
Chat
Questions
Things people ask
Can the technician see my sign-off items in advance?
Yes — on their job page under "Action required", with your arrival items, so there are no surprises on site.
What if the technician needs more time?
They're asked 15 minutes before the planned end; you approve or decline on Manage visit. Approved time is billed; unapproved work becomes a return visit.
Is anything recorded?
Chat, check-in and sign-off times, photos and every decision are kept with the job. Calls aren't offered yet.
See it with your own sites
A walkthrough with a real request.