Same-day service calls at a standard price.
Pick the urgency, send the request, and the best-ranked firms that cover the site's area get the offer. The price is shown before you send and billed once the sign-off is approved.
Location
Urgency
Price before you send
What's in it
Dispatch, in detail
Four urgency levels
Critical, High, Medium, Low — each with an answer window for firms and an on-site time for the technician.
Offers in waves
Twenty eligible firms at a time, best-ranked first. First to accept wins; staff take what nobody does.
Standard price
Service call, travel and the first hour, at the level you picked. After hours is billed at Critical — said on the form.
See itReplacement parts
On site or shipped with carrier and tracking. Hold the request until parts arrive; the clock starts at release.
Expected arrival
The technician gives a day and time; it's flagged On time or Late against arrive-by, and you're told if it's late.
Late and no-show fees
Proposed by the system, confirmed by PeerToSite staff. A no-show re-offers the job and never bills the company.
Matching
Who gets the offer
Firms that cover the area, have a rate card for the trade, hold the credentials the trade needs and are open now for Critical and High. A firm you've blocked never sees your work; a preferred technician's firm gets the first look.
- Rank is by rating, jobs finished for you and people with the trade
- Firms can pause new offers; jobs they already have carry on
- Offers show the company and city; the address once accepted
Time on site
What the first hour covers
Every visit is planned as one hour. Fifteen minutes before the end the technician is asked whether more time is needed and what it depends on; you approve or decline from Manage visit. No answer means wrap up — unfinished work becomes a return visit.
- Approved time moves the planned end and is billed
- Return visits aren't billed
- Billed time is capped at the first hour plus approved minutes
Sign-off items
Chat
Questions
Things people ask
Can I cancel?
Until the technician checks in. Free before they tap "I'm on my way"; after it, the request's travel fee plus tax.
What if the technician couldn't fix it?
They press "Couldn't resolve it" with a reason. Reasons on the company's side (no access, part missing, site not ready) are billed once settled on your side; reasons on the contractor's side are not billed or paid.
Does a visit count against my plan?
Yes, when the sign-off is approved. Priority dispatches use more than one included visit; visits past the allowance bill at the standard price.
See it with your own sites
A walkthrough with a real request.