For companiesFor contractors

What's under Settings?

Profile: your details and whether PeerToSite emails you as well as notifying you in the app. Firm (Owner and Office): the firm's details and services, the Team, Service Areas & Trades (what work you're shown), Availability (your hours for urgent dispatch calls, and who's away) and your Dispatch Rates. Everyone sees Documents.

Reputation: the reviews companies have left, and Agreements — every job your firm agreed, with its record. Security & Access: change your password, see recent sign-ins and sign out other devices, two-factor authentication, and an Activity Log of what's been done.

Privacy → My Data: ask PeerToSite for a copy of the information held about you, or to delete your account. PeerToSite's Privacy Officer answers within 30 days.

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How do I find work to bid on?

Opportunity Marketplace lists what your firm qualifies for, and you're notified of new ones.

How do I submit a bid?

From the posting, by the firm's Owner or Office.

How do dispatch offers work?

Accept and choose the technician, or decline; the technician confirms the arrival time.

How do I add people to my firm?

Settings → Team: Owner, Office or Technician.

How do I check in and sign off a job?

From the job page, on your phone.

I replaced a piece of equipment on a job. How do I record it?

Tick “I replaced the…” at sign-off and enter the new serial.

What happens if a company disputes my sign-off or asks me to come back?

Fix it on site if you can; otherwise book the return visit, or dispute it.

How do invoices and getting paid work?

There's no invoice to send — PeerToSite creates it from what was agreed.

How do I add a licence, certificate or insurance?

Documents → add it once, for every company.

Can I rate a company?

Yes — after a job, from the job page.