For companiesFor contractors

What happens if a company disputes my sign-off or asks me to come back?

Stay on site for up to 30 minutes after signing off. If the company sends it back in that time, fix it and sign off again — that saves a return visit.

If they request a return visit, your firm's Owner or Office books a date, time and technician on the job page before it's due; the technician checks in on that visit and signs off again. It isn't billed. If you disagree, open a dispute instead — or, if the company opened one, respond, agree to a return visit, or ask PeerToSite to decide. PeerToSite decides anything not settled within 1 business day.

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More in For Contractors

How do I find work to bid on?

Opportunity Marketplace lists what your firm qualifies for, and you're notified of new ones.

How do I submit a bid?

From the posting, by the firm's Owner or Office.

How do dispatch offers work?

Accept and choose the technician, or decline; the technician confirms the arrival time.

What's under Settings?

Your profile, your firm, security and your data — in one menu.

How do I add people to my firm?

Settings → Team: Owner, Office or Technician.

How do I check in and sign off a job?

From the job page, on your phone.

I replaced a piece of equipment on a job. How do I record it?

Tick “I replaced the…” at sign-off and enter the new serial.

How do invoices and getting paid work?

There's no invoice to send — PeerToSite creates it from what was agreed.

How do I add a licence, certificate or insurance?

Documents → add it once, for every company.

Can I rate a company?

Yes — after a job, from the job page.