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How do I add people to my firm?

The Owner adds people under Settings → Team and gives each a role. Office handles the business side — bids and dispatch offers. Technicians see only their own jobs: they check in, message and sign off. The Team page also shows each person's credentials and lets you mark someone away, so they aren't sent to new dispatch work.

The Owner chooses the firm's services under Firm Overview, the areas and trades under Service Areas & Trades, and the hours for urgent dispatch calls under Availability.

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How do I find work to bid on?

Opportunity Marketplace lists what your firm qualifies for, and you're notified of new ones.

How do I submit a bid?

From the posting, by the firm's Owner or Office.

How do dispatch offers work?

Accept and choose the technician, or decline; the technician confirms the arrival time.

What's under Settings?

Your profile, your firm, security and your data — in one menu.

How do I check in and sign off a job?

From the job page, on your phone.

I replaced a piece of equipment on a job. How do I record it?

Tick “I replaced the…” at sign-off and enter the new serial.

What happens if a company disputes my sign-off or asks me to come back?

Fix it on site if you can; otherwise book the return visit, or dispute it.

How do invoices and getting paid work?

There's no invoice to send — PeerToSite creates it from what was agreed.

How do I add a licence, certificate or insurance?

Documents → add it once, for every company.

Can I rate a company?

Yes — after a job, from the job page.