For companiesFor contractors

How do invoices and getting paid work?

You don't submit an invoice. For a job you won by bidding, PeerToSite creates the invoice at the agreed price (including any expenses listed in your offer) when the company accepts the work. For a dispatch call, PeerToSite works out the amount from your firm's agreed rates and the time on site. Track both under Finances: one row per job with its status and expected pay date, and any job on hold in a dispute with what unblocks it.

On a dispatch call, tap I'm on my way when you set off, and ask for more time on Manage visit before the hour is up — time past it is paid only if the company approved it. If the problem can't be fixed, use Couldn't resolve it instead of signing off: when the cause is on the company's side your firm is paid for that visit and the next. Arriving more than 15 minutes late, or not arriving, can cost a fee — PeerToSite proposes it, you explain on Finances, PeerToSite decides.

Before you can be paid, add your tax information and a payment method; your Home page and Finances show what's missing.

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More in For Contractors

How do I find work to bid on?

Opportunity Marketplace lists what your firm qualifies for, and you're notified of new ones.

How do I submit a bid?

From the posting, by the firm's Owner or Office.

How do dispatch offers work?

Accept and choose the technician, or decline; the technician confirms the arrival time.

What's under Settings?

Your profile, your firm, security and your data — in one menu.

How do I add people to my firm?

Settings → Team: Owner, Office or Technician.

How do I check in and sign off a job?

From the job page, on your phone.

I replaced a piece of equipment on a job. How do I record it?

Tick “I replaced the…” at sign-off and enter the new serial.

What happens if a company disputes my sign-off or asks me to come back?

Fix it on site if you can; otherwise book the return visit, or dispute it.

How do I add a licence, certificate or insurance?

Documents → add it once, for every company.

Can I rate a company?

Yes — after a job, from the job page.