How is a dispatch job priced?

Each job has a service call that covers the first hour on site, a travel fee that depends on Standard or Priority, and an hourly rate for time after the first hour, in 15-minute steps. Time on site runs from check-in to sign-off.

Every visit is planned as one hour. If the technician needs longer they ask on PeerToSite — how much more time, and whether it depends on you, the work or a part — and a Company Manager or the person who requested the job approves or declines on the job's Manage visit page. Time after the first hour is billed only if it was approved; with no answer before the hour is up, the technician wraps up and unfinished work becomes a return visit.

If the job needs a replacement part, say on the request whether it's on site or being shipped (with its tracking number), and tick Hold if no technician should be sent until it arrives. If you cancel after the technician has set off, the travel fee is charged.

After the technician signs off you have 30 minutes to approve the work or send it back. With no answer it's approved automatically and billed. If something was missed you can contest that for 2 business days and PeerToSite decides; otherwise a further visit is a new request.

If the technician can't resolve the problem, they report why. When the cause is on your side — no access, a missing or wrong part, a site that isn't ready — you confirm or contest it on the work order: confirmed, that visit and the one that fixes it are both billed. When it's on the contractor's side, you pay only for the visit that fixes it.

Your account's price list is on the Dispatch page, and each request shows its price before you send it.