Can PeerToSite connect to our service desk?
A Company Manager sets it up under Settings → Integrations. An API key lets your service desk create a dispatch request from a ticket, follow it, change its details, add comments (they appear in the job chat) and cancel it. A webhook is the other direction: PeerToSite calls your system when a job changes — accepted, on site, signed off, completed — and when the technician sends a message, so the ticket keeps itself up to date.
Cancelling from the ticket cancels the visit under the same rule as the Cancel button: until the technician checks in. The Delivery Log shows every message PeerToSite sent and whether it arrived. Your IT team or service-desk vendor will want the Developers page (linked at the foot of the PeerToSite site) for the details.
Whatever you connect is your own system — when you set it up you confirm your company is responsible for where it keeps the information PeerToSite sends it.
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More in For Companies
Every plan includes both Opportunities and Dispatch.
Opportunities → Post an opportunity (needs the Opportunities service).
Compare bids and ratings on the posting, then award.
Dispatch → Request a dispatch: category, what needs fixing, how urgent.
Basic, Base Term, Premium or Enterprise — in Settings → Plan & services.
A service call, a travel fee, and time after the first hour.
Check-in, messages, sign-off photos, then your approval.
Company management → Visit criteria and Documents, once for every job.
Send it back while they're on site, request a return visit, or dispute it.
Payments → open the invoice → record payment.
Company Management → Sites — one at a time, or import a spreadsheet.
Company Management → Sites → Import a file: Excel or CSV, for Company Managers.
Compliance → Add requirement, for Company Managers.
Settings → Audit Log, for Company Managers.
Settings → Manage Users, for Company Managers.