What if the work isn't right?
After a technician signs off, they wait on site for up to 30 minutes for your review. If something isn't right, choose Send back — fix it now: they fix it before leaving, at no extra charge.
After that, choose Request a return visit and say what must be fixed. The firm books a date and technician — by the end of the next business day for Priority jobs, within 2 business days otherwise — and it isn't billed. If you disagree about the work itself, open a Dispute instead: the job pauses, the firm has 1 business day to respond or settle, and after that PeerToSite decides.
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More in For Companies
Every plan includes both Opportunities and Dispatch.
Opportunities → Post an opportunity (needs the Opportunities service).
Compare bids and ratings on the posting, then award.
Dispatch → Request a dispatch: category, what needs fixing, how urgent.
Basic, Base Term, Premium or Enterprise — in Settings → Plan & services.
A service call, a travel fee, and time after the first hour.
Check-in, messages, sign-off photos, then your approval.
Company management → Visit criteria and Documents, once for every job.
Payments → open the invoice → record payment.
Company Management → Sites — one at a time, or import a spreadsheet.
Company Management → Sites → Import a file: Excel or CSV, for Company Managers.
Compliance → Add requirement, for Company Managers.
Yes — Settings → Integrations: API keys and webhooks.
Settings → Audit Log, for Company Managers.
Settings → Manage Users, for Company Managers.