How do I request a dispatch?
Choose Dispatch in the top menu, then Request a dispatch. Pick the site, the category (IT, Electrical, Plumbing or Millwork), what needs fixing, and how urgent it is: High (major problem, on site within 8 hours), Medium (limited impact, within 2 business days) or Low (minor, within 5 business days). High bills at Priority rates, Medium and Low at Standard. Critical (business can't operate, on site within 4 hours) arrives once text alerts to firms are live. Dispatch runs 24/7.
PeerToSite offers the job to every qualified firm covering the area; the first to accept names the technician, who then confirms their arrival time — you're notified at each step. If nobody accepts, PeerToSite staff take it from there. You can cancel a request from its page.
Add your own ticket or work-order number, and photos or documents, so the firm arrives prepared. Firms see your company's name and the exact address only once they accept. A Company Manager can block a firm from the page of a job it did for you ("Block this firm"); it's never offered your jobs again.
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More in For Companies
Every plan includes both Opportunities and Dispatch.
Opportunities → Post an opportunity (needs the Opportunities service).
Compare bids and ratings on the posting, then award.
Basic, Base Term, Premium or Enterprise — in Settings → Plan & services.
A service call, a travel fee, and time after the first hour.
Check-in, messages, sign-off photos, then your approval.
Company management → Visit criteria and Documents, once for every job.
Send it back while they're on site, request a return visit, or dispute it.
Payments → open the invoice → record payment.
Company Management → Sites — one at a time, or import a spreadsheet.
Company Management → Sites → Import a file: Excel or CSV, for Company Managers.
Compliance → Add requirement, for Company Managers.
Yes — Settings → Integrations: API keys and webhooks.
Settings → Audit Log, for Company Managers.
Settings → Manage Users, for Company Managers.