How do I follow a job and approve the sign-off?
Open the job from Opportunities → Active Opportunities (or from Dispatch). The visit time is the one you listed on the posting, or the technician proposes one after the award and you confirm it or answer with another (Schedule & Visit tab; Company Managers). Once it's agreed, choose Manage visit: it shows the expected time on site and the check-in time, a chat with the technician (with photos and documents), and the sign-off.
When they sign off against your criteria, with photos, approve it — or send it back with a reason. Once approved the job is complete and you can rate the work.
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More in For Companies
Every plan includes both Opportunities and Dispatch.
Opportunities → Post an opportunity (needs the Opportunities service).
Compare bids and ratings on the posting, then award.
Dispatch → Request a dispatch: category, what needs fixing, how urgent.
Basic, Base Term, Premium or Enterprise — in Settings → Plan & services.
A service call, a travel fee, and time after the first hour.
Company management → Visit criteria and Documents, once for every job.
Send it back while they're on site, request a return visit, or dispute it.
Payments → open the invoice → record payment.
Company Management → Sites — one at a time, or import a spreadsheet.
Company Management → Sites → Import a file: Excel or CSV, for Company Managers.
Compliance → Add requirement, for Company Managers.
Yes — Settings → Integrations: API keys and webhooks.
Settings → Audit Log, for Company Managers.
Settings → Manage Users, for Company Managers.